Airports /
IBZ VIP Airport Service (Meet & Assist)
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Comprehensive Airport Assistance
- Personal greeter meets you at your designated location.
- Escort through immigration, customs, and security.
- Priority processing where available via airport/airline programs.
- Professional luggage assistance and coordination.
- Navigation to gates, lounges, or ground transportation.
Why Choose Royal Airport Concierge at IBZ
IBZ Airport Services
Explore our airport concierge services:

Arrivals Service
Meet and greet service for passengers arriving at XIY Airport.
- Meet at aircraft or arrivals gate
- Immigration & customs assistance
- Luggage collection & porter service
- Escort to ground transportation
- Guidance through immigration & customs (as permitted)

Servizio di partenza
Meet and greet service for passengers departing from IBZ Airport.
- Meet at terminal entrance or curbside
- Fast Track security assistance (as permitted)
- Check-in & baggage handling support
- Escort through security & passport control
- Guidance to lounge or boarding gate

Connection Service
Meet and assist service for passengers connecting through IBZ Airport.
- Meet at aircraft door or arrival gate
- Escort through transit and security procedures
- Fast Track assistance where available
- Guidance between terminals and gates
- Support until next boarding gate
Why travelers choose Royal Airport Concierge at IBZ
Personal Assistance
Dedicated greeter assigned exclusively to you from arrival to departure gate or ground transportation. One-on-one attention ensures nothing is overlooked and all your needs are met with care and efficiency.
24/7 Support
Round-the-clock availability for bookings, modifications, and emergency assistance. Our team monitors your flight in real-time and adapts to any delays or changes automatically—no action needed from you.
Global Experience
Important Information About IBZ Airport
All passengers must complete official immigration, customs, and security procedures personally. We help you clear customs and passport control at IBZ as quickly as possible. While wait times depend on local authorities, we make sure you get through the airport as quickly as possible by guiding you through the most efficient lanes available.
Terminal Information
1
Terminal 1
International
Terminal 1
International
4
Terminal 4
International & Domestic
Terminal 4
International & Domestic
5
Terminal 5
JetBlue
Terminal 5
JetBlue
7
Terminal 7
International
Terminal 7
International
8
Terminal 8
American Airlines
Terminal 1
American Airlines
Our services are available across all operating terminals. Specific meeting points and procedures vary by terminal and will be confirmed in your booking details.
Domande frequenti
Common questions about our meet and assist services specifically at JFK Airport.
For international arrivals, your greeter will meet you at the arrivals gate immediately after you exit the aircraft, or at the designated meeting point after immigration (depending on your booking type). For domestic arrivals, we meet you at the gate or baggage claim area. You will receive specific meeting point details, your greeter’s photo, name, and contact number 24 hours before your flight.
For international arrivals, your greeter will meet you at the arrivals gate immediately after you exit the aircraft, or at the designated meeting point after immigration (depending on your booking type). For domestic arrivals, we meet you at the gate or baggage claim area. You will receive specific meeting point details, your greeter’s photo, name, and contact number 24 hours before your flight.
For international arrivals, your greeter will meet you at the arrivals gate immediately after you exit the aircraft, or at the designated meeting point after immigration (depending on your booking type). For domestic arrivals, we meet you at the gate or baggage claim area. You will receive specific meeting point details, your greeter’s photo, name, and contact number 24 hours before your flight.
For international arrivals, your greeter will meet you at the arrivals gate immediately after you exit the aircraft, or at the designated meeting point after immigration (depending on your booking type). For domestic arrivals, we meet you at the gate or baggage claim area. You will receive specific meeting point details, your greeter’s photo, name, and contact number 24 hours before your flight.
For international arrivals, your greeter will meet you at the arrivals gate immediately after you exit the aircraft, or at the designated meeting point after immigration (depending on your booking type). For domestic arrivals, we meet you at the gate or baggage claim area. You will receive specific meeting point details, your greeter’s photo, name, and contact number 24 hours before your flight.
For international arrivals, your greeter will meet you at the arrivals gate immediately after you exit the aircraft, or at the designated meeting point after immigration (depending on your booking type). For domestic arrivals, we meet you at the gate or baggage claim area. You will receive specific meeting point details, your greeter’s photo, name, and contact number 24 hours before your flight.
For international arrivals, your greeter will meet you at the arrivals gate immediately after you exit the aircraft, or at the designated meeting point after immigration (depending on your booking type). For domestic arrivals, we meet you at the gate or baggage claim area. You will receive specific meeting point details, your greeter’s photo, name, and contact number 24 hours before your flight.
For international arrivals, your greeter will meet you at the arrivals gate immediately after you exit the aircraft, or at the designated meeting point after immigration (depending on your booking type). For domestic arrivals, we meet you at the gate or baggage claim area. You will receive specific meeting point details, your greeter’s photo, name, and contact number 24 hours before your flight.